Rita,anursefortheSocialWelfareDepartment,isaccompaniedbyMali,astudent,asshemakesherhousecalls.RitaexplainstoMalithatitisimportanttobetoughandunsentimentalwitheachclient,nomatterhowheartrendingtheirsituationmaybe.Butattheendoftheday,inanactofuncharacteristickindness,Ritadecidestorevisitoneofherpatients.